Refund policy

We want you to love your Glosse piece. If it's not right, here's how returns work.

Returns: You have 14 days from delivery to return an item for a refund or exchange. Items must be unworn, undamaged, and in original packaging with proof of purchase.

Non-returnable: Earrings due to strict hygiene regulations.. Sale items are not eligible for return or exchange (this includes the use of discount code)

How to return: Email info@glossejewellery.com with your order number. We'll send instructions — please don't send items back without this.

Shipping costs: For change-of-mind returns, the cost is on you. We cover return shipping for faulty or incorrect items. We recommend using a tracked courier for returns

Refunds: Processed to your original payment method within 5 business days of us receiving your return. Original shipping fees aren't refundable unless the return is our error.

Faulty items: Contact us within 14 days of delivery with photos of the issue. We'll offer a repair, replacement, or full refund, including return shipping.

This policy doesn't affect your statutory consumer rights.